At Kegerator Depot, we pride ourselves on consistently exceeding our customers expectations on shipping and delivery. We ship all over the United States and we consistently work to optimize the shopping experience for our customers.
Immediately after you place your order in our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. Please note that shipping differs for each Brand. Some items are custom-made on an order-by-order basis, which usually require a greater lead time of 10-14 days. However, in most cases the order ships sooner.
Please allow 2-4 Business days for order processing before your product is shipped. Once it is shipped you should expect the delivery times below for shipment to the Continental United States:
Kegerator Depot orders are typically shipped either by UPS, FedEx or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 3 - 5 business days (depending on your location), once the merchandise leaves the warehouse.
**If you would like faster delivery times please contact a customer service representative at firstname.lastname@example.org and we will try to accommodate your request.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address (or phone number) you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
Due to high volume, delivery times may be a bit longer than normal. All orders will be processed in the order they are received. Rest assured, we are working hard to deliver your order as soon as possible, while caring for the health and safety of our team members. Thank you for patience and understanding. We hope all our customers and their families stay safe.
If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone: 1-888-855-8946 (Monday - Friday, 9:00am to 5:00pm MST) and email: firstname.lastname@example.org. We appreciate your patience and are doing our best to ship all orders on time.
The Kegerator Depot Family
White Glove Delivery Service
White Glove Delivery is available on some brands for certain shipments. If you're interested in delivery into your home, please call a customer service representative for assistance.
If you have any questions regarding the various shipping methods offered please contact our customer service department at: 1-888-855-8946 (Monday - Friday, 9:00am to 6:00pm MST). Email: email@example.com.
Delivery Coverage Area
Kegerator Depot only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's at this time.
Kegerator Depot is dedicated to ensure that the thousands of products we offer are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Back-ordered items are still available for purchase online, and will ship as soon as they become available. Please be aware that delivery dates on back-ordered items are approximate and subject to change. We will keep you actively informed regarding the status of any back order you place.
Order Shipment Processing
If your order is in stock (99% of the time) and we process the charges to your credit card and it will ship within two to five business days, at the latest, from the date of your order. We will send you tracking information 2-7 Business Days of your order being shipped to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 Business Days of your order feel free to follow up with us at firstname.lastname@example.org.
Please Check Your Order
Customers are responsible for checking their order when it arrives to make sure that all items are present. Any order discrepancies must be communicated to us within 2 business days. Kegerator Depot is not responsible for missing or damaged items reported after 2 business days.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order less any fees.